Warranty Policy

1. Overview

Aquabrim products are designed and manufactured to deliver reliable performance and long-term operational efficiency. Our Warranty and Annual Maintenance Contract (AMC) policies are intended to ensure smooth service support and customer assistance throughout the product lifecycle.

Please review the terms and conditions carefully before requesting warranty or AMC support.

2. Warranty & AMC Coverage

• Warranty and AMC benefits are applicable only to the original purchaser of the product
• Coverage is non-transferable unless approved by Aquabrim
• Services under warranty or AMC will be carried out only by authorized Aquabrim service personnel

For support assistance, customers may contact:

• Authorized service centers
• Aquabrim support team
• Official customer helpline

3. Service & Support Process

Customers can request support through authorized service centers, official support channels, or our customer helpline.

For installations located outside municipal limits or serviceable areas, customers may be required to coordinate with the nearest authorized service center at their own cost and risk.

4. Warranty Terms

Warranty support includes repair or replacement of defective components subject to inspection and approval by Aquabrim.

Please note:

• Warranty remains valid only for the original warranty period
• Repair or transit time does not extend the warranty duration
• Product inspection may be required before warranty approval
• Warranty applies only for intended product usage and recommended operating conditions

5. AMC Terms & Conditions

Annual Maintenance Contract (AMC) services cover maintenance support as defined in the selected AMC plan.

AMC services may include:

• System inspection
• Product servicing
• Technical assistance
• Operational support

Specific AMC inclusions may vary depending on the product and service agreement.

6. Conditions Where Warranty / AMC May Not Apply

Warranty or AMC support may not be applicable under the following conditions:

• Product purchased from unauthorized sources
• Physical damage, mishandling, or misuse
• Unauthorized repair, modification, or relocation
• Product overload beyond rated capacity
• Missing invoice, warranty card, or AMC documentation
• Altered or removed serial number
• Damage caused by improper installation or unsuitable site conditions
• Electrical issues such as abnormal voltage, lightning, or power fluctuations
• Damage caused by pets, insects, rodents, or external environmental factors
• Product used for purposes other than intended applications

Any such repairs may be treated as chargeable services subject to inspection and spare availability.

7. Product Relocation & Address Changes

If the installed product is relocated or the customer address changes, the customer must inform Aquabrim or the authorized service center in advance.

Warranty or AMC continuation will be subject to inspection and approval by authorized personnel.

8. Limitation of Liability

Aquabrim’s responsibility under warranty or AMC shall be limited to:

• Repair of defective components, or
• Replacement of eligible parts

The company’s liability shall not exceed the original purchase value or the maximum retail price of the product, whichever is lower.

9. Spare Parts & Service Availability

In rare cases where specific spare parts are unavailable or discontinued, Aquabrim may provide commercially reasonable alternatives based on prevailing service and depreciation policies.

10. Policy Updates

Aquabrim reserves the right to modify, update, or revise these Warranty and AMC Terms at any time without prior notice. Updated policies will be available on this page.

11. Contact Us

For warranty support, AMC assistance, or service-related queries, please contact: